Our Core Competencies
Operations
Vendor and Contract Management
Client and Account Management
Six Sigma Implementation and Integration
Quality and Change Management
Management Training/Leadership
Business Analysis
Disaster Recovery Planning
Call Centre Management/Capacity Planning
Call Centre Training
Call Centre Infrastructure/DRP
Articles of Interest
About Us
MORE than just a consulting company
Strategic Operations is a full service consulting firm dedicated to helping companies achieve sustained growth using our strategic success cycle. Our unique approach focuses on aligning performance to company vision by:
v Increasing operational efficiencies
v Achieving best in class quality of service
v Improving overall revenue and operating cost
What makes this a winning cycle is the continual re-alignment of each area of performance to the vision through ongoing reporting and analysis. This is a continous improvement cycle and not just a temporary fix, or reaction to a crisis. By fully integrating this plan derived from our experience in Six Sigma, Lean/DFSS, ISO 9001, Edwards Deming's TQM, and other quality and compliance systems, your company will achieve it's vision and continue to grow and operate effectively.
Our team has extensive experience in all facets of how successful business operates, in both 1st and 3rd party roles. With over 13 years of proven results, Strategic Operations is quickly becoming the consulting firm that "makes it happen" for companies all across North America.
Strategic Operations Success Cycle
What sets us apart
We care! Your sustained success is our bottom line. Your satisfaction is our portfolio.
We are not a large multi-billion dollar consulting firm that is looking to overcharge, over clock or gamble with your business. We are a small privately owned Canadian firm. You are not just a number or Client ID to us. Although we are privately owned, we have a diverse background in working with the Government, Public and Private sectors including Call Centre, Health Care, Software Development, Telecom/Network, as well as Manufacturing. It is our diverse and experienced background coupled with our personal and customized approach focused on your needs that sets us apart from our larger competitors.
We care! Your sustained success is our bottom line. Your satisfaction is our portfolio.
We are not a large multi-billion dollar consulting firm that is looking to overcharge, over clock or gamble with your business. We are a small privately owned Canadian firm. You are not just a number or Client ID to us. Although we are privately owned, we have a diverse background in working with the Government, Public and Private sectors including Call Centre, Health Care, Software Development, Telecom/Network, as well as Manufacturing. It is our diverse and experienced background coupled with our personal and customized approach focused on your needs that sets us apart from our larger competitors.
Our customized approach:
v Meet with you and your core team
v Implement our agreed upon plan using our strategic success cycle
v Gain a full understanding of what you want to achieve. What are your goals?
v Find root cause/s of any issues impeding success
v Present a concise action plan including a full ROI
v SIGN OFF - We will only be successful if we both full understand and agree to follow the action plan. Company champions and support are needed to ensure positive changes can be made with employee and management on board at all levels
v Implement our agreed upon plan using our strategic success cycle
v Involve you at every stage. The goal is not to gain a full time job with your company, but to create sustained success that your company can continue independently
v Follow up – Success is only sustained if measured, reported on, and controlled (part of the DMAIC process of Six Sigma). All of our contracts include a free follow up 3 months after implementation. We will provide a free report on any areas that require “re-alignment”. We offer additional follow ups at 6 months and yearly to ensure your continued success.
In a nutshell, we’re your company mechanic. A mechanic you can trust. “Aligning performance with vision” is more than just a catch phrase for us, it's our mission.
v Implement our agreed upon plan using our strategic success cycle
v Gain a full understanding of what you want to achieve. What are your goals?
v Find root cause/s of any issues impeding success
v Present a concise action plan including a full ROI
v SIGN OFF - We will only be successful if we both full understand and agree to follow the action plan. Company champions and support are needed to ensure positive changes can be made with employee and management on board at all levels
v Implement our agreed upon plan using our strategic success cycle
v Involve you at every stage. The goal is not to gain a full time job with your company, but to create sustained success that your company can continue independently
v Follow up – Success is only sustained if measured, reported on, and controlled (part of the DMAIC process of Six Sigma). All of our contracts include a free follow up 3 months after implementation. We will provide a free report on any areas that require “re-alignment”. We offer additional follow ups at 6 months and yearly to ensure your continued success.
In a nutshell, we’re your company mechanic. A mechanic you can trust. “Aligning performance with vision” is more than just a catch phrase for us, it's our mission.
Christine Werner
President and Founder, Strategic Operations